Privacy Policy

Last updated: 19th July 2025

At The Milestone Physio, we are committed to protecting your privacy and ensuring your personal and health information is handled in accordance with Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, store, and disclose your personal information.

1. What Information We Collect

We may collect the following information from you and your child:

Personal Information:

• Full name

• Date of birth

• Contact details (address, phone, email)

• Emergency contact details

• NDIS participant details (if applicable)

Health Information:

• Medical history

• Referrals and reports

• Assessment results

• Treatment notes and progress

• Relevant health professional or GP information

Website Information:

• Any information voluntarily submitted through contact forms or bookings

• Website usage data (via cookies or analytics tools)
  
  

2. How We Collect Your Information

We collect information directly from you when you:

• Make an enquiry or booking

• Fill in a form (online or in person)

• Communicate with us via phone, email, or our website

• Attend a therapy session

• Provide documents from other healthcare or education professionals

We may also collect information from third parties (e.g., GPs, schools, support coordinators, or other allied health professionals) with your consent.

3. Why We Collect Your Information

We collect your information to:

• Provide physiotherapy services

• Assess, plan, and deliver treatment tailored to your child’s needs

• Communicate with you and coordinate care with other providers (where appropriate)

• Manage bookings, billing, and NDIS documentation

• Comply with legal obligations and professional standards

• Improve our services and website

4. Disclosure of Personal Information

We will never sell or rent your information. We may disclose your information to:

• Other health or education professionals (with your consent)

• Your NDIS plan manager or support coordinator (as needed)

• Administrative service providers (e.g., invoicing or booking systems)

• Government or regulatory authorities, where required by law

All third-party providers we use are required to protect your privacy in accordance with Australian laws.

5. Data Storage & Security

We store your information securely through:

• Password-protected electronic systems

• Secure document storage (physical and digital)

• Access controls to limit information access only to authorised staff

We take all reasonable steps to prevent misuse, loss, or unauthorised access. Where information is no longer required, we will securely delete or destroy it in accordance with legal requirements.

6. Access and Correction

You have the right to:

• Access your personal or health information

• Request corrections if any information is inaccurate or incomplete

To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe.

7. Website Cookies and Analytics

Our website may use cookies and analytics tools to monitor usage patterns and improve your experience. These do not collect identifiable information unless submitted voluntarily.

You may disable cookies via your browser settings, though this may affect website functionality.

8. Complaints

If you believe your privacy has been breached, please contact us directly. We take all complaints seriously and aim to resolve them promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

📍 www.oaic.gov.au
📞 1300 363 992

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

📧 info@themilestonephysio.com.au
📞 0457 045 438
🌐 www.themilestonephysio.com.aucom.au